Guests may cancel their reservation 72 hours or more before the scheduled check-in without any cancellation charges. A full refund of the advance amount will be issued as per our refund guidelines.
Cancellations made within 72 hours of check-in will incur a charge equivalent to one night’s room tariff. The remaining amount (if any) will be eligible for refund.
If the guest fails to check in on the arrival date without prior cancellation, the booking will be treated as a no-show, and 100% of the booking amount will be charged. No refund is applicable.
If a guest checks out earlier than the booked duration, refund eligibility will depend on the rate plan and management approval. Early departures may not qualify for refunds.
Special offers, last-minute deals, promotional packages, or discounted bookings may be non-refundable. Such terms will be clearly communicated at the time of booking.
Once approved, refunds will be processed to the original mode of payment within 7–14 working days, depending on bank and payment gateway processing time.
Changes to booking dates or room types are subject to availability and may affect the tariff. Modified bookings follow the cancellation rules applicable to the updated reservation.
In unavoidable circumstances such as natural calamities, government restrictions, medical emergencies, or other force majeure situations, Connect Hospitalites may offer flexible cancellation or refund options at the management’s discretion.
By completing a reservation at Connect Hospitalites, guests acknowledge and agree to this Refund & Cancellation Policy.
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